How can we help?

Sign in to your dashboard and open Downloads. It lists the loader for every platform you have access to, together with the install steps for that platform. Restart your platform after installing and the loader signs you in and loads your studies.

Your license supports up to 5 registered devices, but only one can be active at a time. Logging in on a new device automatically ends the session on your previous one.

Yes. We maintain compatibility with platform updates and push a fix when an update breaks something. All updates are included with your license, and the loader picks them up for you.

Yes. Plans renew automatically until you cancel. Open Billing in your dashboard and choose Manage billing, or use the Stripe customer portal. A canceled plan stays active until the end of the period you paid for.

All Studies on your platform is free for two days. Cancel anytime before the trial ends in Billing and you pay nothing; otherwise the plan you picked starts and is charged to the card you added at checkout. We remind you 24 hours before. There is one trial per Discord account and platform, and the Discord account must be at least 90 days old.

No. Sales are final: at checkout you ask for access right away and confirm that you lose your 14-day right of withdrawal once access starts, and the order email confirms it. Your statutory rights for defective products are not affected. The Refund Policy has the details.

MotiveWave, Sierra Chart, ATAS, Quantower and NinjaTrader. Each product is built for one platform, so buy the version that matches your charting software.

Lifetime licenses of the main packages that you already own can be switched to another platform for a fee from Switch Platform in your dashboard. Access on the old platform is removed when the switch completes. A plan belongs to one platform: to move it, cancel it in Billing and start a plan on the other platform.

Our studies are designed for futures trading and work on any futures instrument supported by your platform.

Our Discord bot couldn't find you in the server. Join our Discord first, then retry the loader. If it still fails, open a ticket.

MotiveWave: Help, then Log Files. Sierra Chart: DDY_Loader.log in the Data folder, next to the loader. ATAS, Quantower and NinjaTrader: loader.log in %APPDATA%\DeltaDynamics\atas\logs, with quantower or ninjatrader in place of atas. Attach the latest log and a screenshot to your ticket, and blur usernames, license keys and account numbers first.

Open a ticket on Discord and put everything in the first message: what you did, what you expected, what happened instead, your platform and version, and a screenshot or log. The guide Help us help you has a template you can copy.